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  5. Repairs and estate management
  6. Repairs

Elections on 2 May

Elections for the next Mayor of London and London Assembly members, as well as the by-election for Hillrise ward, will take place on Thursday 2 May. You must now show photo ID when you vote at polling stations. See a full list of accepted forms of ID.

Find your nearest polling station.

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Repairs appointments. What you can expect

When you report a repair, Housing Direct will usually ask you to choose a convenient appointment slot for our operative to carry out the repair. The times we can offer you will depend on the severity of the repair that we need to do.

Response times

When you report a repair we will give the repair a priority category depending on how urgent it is.

Sometimes we will need to visit you to look at the problem and see what work is needed. We will assess all repairs to decide who is responsible for them.

If you call us out for a repair that you are responsible for we may charge you, so if you’re not sure please check on what repairs we will do for you.

For larger repairs an appointment for a maintenance surveyor to visit you at home

How we prioritise?

If it poses an immediate threat and is an emergency we aim to come out to you within two hours. 

If the problem will affect your day to day living significantly, this will be treated as urgent and we aim to come to you within 24 hours.

If it is a routine repair we aim to come out to you within 20 working days.

Appointments

You will be given a slot of between 2-3 hours and an operative will then:

  • Call within the time we have given you for emergencies
  • Or call on the agreed date and time of your appointment slot
  • If they call and you are out, they will leave a card asking you to contact Housing Direct to make another appointment

Access in an emergency

In an emergency please let our workers and contractors in immediately.

If we cannot contact you in an emergency we may need to force entry. In this case, we will not leave without securing your home and will leave our contact details.

If we need to access your home for any reason, other than an emergency, we will also contact you to request an appointment giving you at least 48 hours notice.

Unhappy with a repair?

If you are not happy with a repair that has been carried out, please contact the Customer Service Team on 0207 527 7701 or email contact.services@islington.gov.uk.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.

  • Request a repair online

    If you are a council tenant, you can request to have non-emergency repairs done in your home using our online form

  • Communal repairs

    A communal repair is work required on internal or external parts of a building that is shared with all residents of a block or estate.

  • Partners for Improvement, TMO and TMC repairs

    If you live in a Partners for Improvement (PFI), TMO or TMC run property, they may be responsible for some day to day repairs.