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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Basic housing standards

By law, your landlord has to ensure your home is safe, free from hazards and in good repair. It is the landlord’s responsibility to ensure their properties meet an acceptable standard.

If your landlord does not or will not meet all these requirements, the council can help to make them do any work needed to bring the property up to the legal standard.

This includes: 

  • being clear of damp and mould 
  • easy to keep warm in the winter and cool in the summer
  • fresh running hot and cold water
  • safe electrical and gas appliances and installation
  • working smoke alarms and a carbon dioxide (CO2) alarm in rooms that are burning solid fuel
  • being free of pests such as mice, rats, cockroaches and bed bugs
  • safe and secure from the risk of intruders
  • good levels of natural light and ventilation
  • enough space, no overcrowding
  • working toilets, kitchens, bathrooms and drainage.
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.