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The Council’s Pension Staff are trained to assist you with any queries you have in relation to your local government pension. Feedback is very important to us to improve our service.

If you have a question about our services or require additional information in relation to your pension which you are unable to find on our webpages, please go to the section ways to contact us.

Complaints and compliments

Many queries and minor disagreements can be resolved quickly by contacting Islington Pensions Office.

Feedback is very important to us and we want to hear from you if you feel we have got something wrong or left you feeling dissatisfied. By sharing your experience, it will allow us to clarify or put right any misunderstandings/errors and help us to improve our services. 

If you feel that we have done a good job and/or a staff member has made a great effort in resolving your query, please let us know. Any compliments or comments on our service are welcomed.

If we cannot resolve your complaint informally and you are still dissatisfied with a decision made in relation to the scheme you can ask for it to be looked at again under the formal complaint procedure called the Internal Dispute Resolution Procedure (IDRP).

Ways to contact us

Call us

This is the best way to contact us if you have a query or complaint. We can talk about your query or concerns in detail and we may be able to resolve matters while you are on the phone.

Your Pension Officer is assigned based on the first letter of your surname. Look at the list below to find your relevant contact.

Surname Phone Email
A -G 020 7527 2028
020 7527 2993
H - M 020 7527 2849
020 7527 2409
N - P 020 7527 4492
020 7527 2710
Q - Z 020 7527 2320
020 7527 2167

Our normal working hours are 9am to 5pm, Monday to Friday.

Email us

If you would prefer email, please send your message to the pensions mailbox at, and we will contact you within seven working days.

Write to us

If you would prefer to send us a letter, write to us with as much detail as possible about what you want to discuss or tell us. We might need more information, so it’s useful to include your contact number and a convenient time slot to call you.

If you are sending a compliment, please outline the actions taken by Pensions staff that has prompted your positive response.

Write to us at:

Islington Council
Pensions Office
2nd Floor,
7 Newington Barrow Way,
London N7 7EP

Help and support

Pension Wise is a free service from MoneyHelper and is available to assist with general requests for information and guidance. They provide independent and impartial information and guidance about pensions, free of charge.

Get more advice and support from these related website pages.

The Pensions Ombudsman

The Pensions Ombudsman (TPO) is an independent and impartial organisation set up by law to help resolve complaints about pension schemes.

TPO can investigate and determine all complaints and disputes involving maladministration of the scheme. The decisions of TPO are final and binding on the claimant and the local authority.

TPO will only consider cases that have first tried to be resolved through the Internal Dispute Resolution Procedure. Complaints to TPO should be made within three years of the event or three years from when the applicant first knew about it. TPO has the discretion to extend the time limit, in special circumstances.

Contact the TPO

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.