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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Snow clearance and gritting on estates

How we keep estates clear of snow in the winter, how we use grit, and who to speak to if you have any questions.

How we clear snow and use grit

  • When caretakers are on duty from 8am to 4pm, they will clear settled snow from entrances, paths near buildings and bin areas and spread grit.
  • Caretakers will mop entrances dry throughout the day and put up warning notices, but please take extreme care when walking or wheeling.
  • If the adjoining highway has been gritted and it is safe for waste vehicles to enter, we will clear settled snow from estate roads so that rubbish can be collected.
  • When snow is forecast, we do not grit estates until after it has snowed. We sometimes have limited amounts of grit and if the snowfall is heavy, it will settle anyway. It also may not snow, even when it is forecast.
  • We prioritise the roads to grit on estates based on the size of the estate and the council's waste collection schedule.
  • At the weekend, we provide a reduced caretaker service and will clear snow depending on the priority.

Contact

If you have any questions or queries about snow clearance on your estate or block, please contact your estate services team.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.