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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Children's Services Privacy Notice

London Borough of Islington will handle the information you have provided in line with the provisions of the Data Protection Act. Any personal information will be held in confidence with only the necessary people able to see or use it.

Under the Data Protection Act you have the right to make a formal request in writing for access to personal data held about you or your child by making a Subject Access Request

We have a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area. We may share the information we have with other bodies responsible for administering services to children and young people. Personal data may also be shared with the Department of Communities and Local Government as part of the Troubled Families Scheme. 

We also have a duty to protect the public funds it administers, and to this end we may use the information you have provided for the prevention and detection of fraud.

For more information please contact the Family Information Service on 020 7527 5959 or email fis@islington.gov.uk.

Stronger Families – Fair Processing Notice

Stronger Families is Islington’s programme to support families to achieve significant and sustained progress in relation to the six family problem areas identified by the government within their Troubled Families Programme. In order to identify and support families we may share your personal information with other organisations. This is so we can work together in a co-ordinated way to help each family. Any such sharing will be undertaken proportionately and lawfully for the purpose of identifying and supporting families with multiple problems. 
We will also take part in the National Impact Study, which aims to measure the impact of the programme on families’ lives.  

The National Impact Study

The National Impact Study helps the government combine personal data held by local authorities - such as names and dates of birth - with information collected by government departments about outcomes, for example, whether children are attending school or adults are in paid work. We will provide the government with basic information about individuals in families with two or more problems from the Troubled Families programme. The progress of families who have taken part in the programme will be compared with those who have not. This helps the government understand whether services are making a difference.

Data agreements are in place to ensure that:

• the data can only be used for carrying out research
• the data cannot be used to make decisions about individuals or their families
• the information is anonymised to reduce the risk of individuals being identified
• it is impossible for any individual or family to be identified within published report
• the personal data is not shared with the local authority or any other public agency
• all data is transferred, handled or stored in accordance with the Data Protection Act
• all data is destroyed after five years
Further information

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.