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  5. Information governance
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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Compliance statistics

These statistics detail the performance in the handling of requests for information made under the Freedom of Information (FOI) Act 2000 or the Environmental Information Regulations (EIR) 2005

2024 statistics 

Month Total requests due (FOI/EIR) Responses issued within statutory timeframe Compliance 
January 126 112 89%
February 193 183 95%
March 197 184 93%
April 208 199 96%
May 184 179 97%
June 178 176 99%
July 165 157 95%
August 193 181  94% 
September 161 153 95%
October 198 184 93%

Previous years' statistics

Financial year Total requests due (FOI/EIR) Responses issued within statutory timeframe Compliance
2023 2,089 1,806 86%
2022 1,902 1,680 88%
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.